Privacy Policy for Propertify – Real Estate Bay App

Last Updated: 29-12-2025

1. Information We Collect

1.1. Personal Information:

– Name, email, mobile number (mandatory)

– Location data (city/area preferences)

– Profile information and search preferences

– Payment information for premium/ad promote users

1.2. Property Information:

– Listing details, photos, descriptions

– Location data and specifications

– Contact details of listers/agents

1.3. Premium Service Data:

– Subscription history and preferences

– Usage patterns of premium features

– Payment transaction records

– Analytics and performance data

1.4. Technical Information:

– IP address, device information

– Usage patterns and analytics

– Cookies and session data

2. How We Use Information – Lead Generation Focus

2.1. Primary Purpose – Lead Sharing:

– Express consent obtained when users:

  – Click “Contact Agent” or similar buttons

  – Submit inquiry forms

  – Express interest in properties

– Upon consent, we share:

  – User’s name and contact number with multiple relevant agents

  – Property interest details with listers

  – Contact information for direct communication

2.2. Premium Services Usage:

– Process payments and manage subscriptions

– Provide enhanced analytics and reporting

– Personalize premium feature experience

– Offer customized support services

2.3. Platform Operations:

– Account creation and management

– Personalized property recommendations

– Platform improvements and analytics

3. Information Sharing – Critical Disclosure

3.1. Lead Sharing with Multiple Parties:

When you express interest in a property:

– Your contact details may be shared with multiple registered agents

– You may receive communications from several parties

– We cannot control how agents use your information

3.2. Premium User Advantages:

– Premium users receive priority access to new leads

– Enhanced lead information provided to premium subscribers

– Advanced filtering options for lead quality

3.3. Payment Processing:

– Payment information shared with secure payment gateways

– PCI-DSS compliant payment processors

– GST-compliant invoicing and records

3.4. No Control Over Shared Information:

– Once contact details are shared, we have no control over:

  – How agents store your data

  – Frequency of communications

  – Future marketing activities

  – Data security practices of individual agents

3.5. Service Providers:

– Cloud services (AWS/Indian providers)

– SMS/communication gateways

– Payment processors (Phoney, Razorpay, PayU, etc.)

– Analytics and monitoring tools

4. User Consent & Controls

4.1. Express Consents Obtained For:

– Sharing contact details with agents

– Receiving calls/SMS/emails from multiple agents

– Property recommendations and alerts

– Payment processing for premium services

4.2. User Controls:

– Adjust communication preferences in settings

– Opt-out of marketing communications

– Delete account and personal data

– Download subscription invoices

5. Data Security Measures

5.1. On-Platform Security:

– Encryption of data in transit (SSL/TLS)

– Secure payment processing (PCI DSS compliant)

– Regular security assessments and audits

– Access controls and authentication

5.2. Premium Data Protection:

– Enhanced security for payment information

– Secure storage of financial records

– Regular backup of premium user data

5.3. Important Limitation:

– No security guarantee for data once shared with external agents

– Users must exercise caution when sharing information directly

6. Payment Information Handling

6.1. Secure Processing:

– Payment details encrypted during transmission

– PCI-DSS compliant payment partners

– GST-compliant record keeping

– Regular security audits

6.2. Data Retention:

– Payment records maintained for 7 years as per Indian tax laws

– GST invoices available for download

– Subscription history preserved for account management

7. Grievance Redressal (IT Act Compliance)

7.1. Grievance Officer:

Ajay

support@avontra.in

Hyderabad, Telangana, India

7.2. Premium User Support:

– Dedicated support channel for premium users

– Priority resolution for paid subscribers

– 24-hour response time for critical issues

7.3. Complaint Process:

– Written complaints via email/registered post

– Resolution within 30 days as per IT Act

– Escalation to appropriate authorities if unresolved

8. Data Retention

8.1. Retention Period:

– Active accounts: Data retained indefinitely

– Inactive accounts: Reviewed periodically for deletion

– Premium user data: Retained for service continuity

– Legal requirements: 180 days as per Indian laws + 7 years for financial records

9. User Responsibilities

9.1. Post-Sharing Precautions:

Users are advised to:

– Verify agent credentials independently

– Use discretion when sharing additional documents

– Report suspicious activities immediately

– Conduct due diligence before transactions

9.2. Premium Account Security:

– Secure your login credentials

– Monitor subscription payments

– Report unauthorised transactions immediately

10. Changes to Policy

10.1. Notification:

– In-app notifications for material changes

– Email notification for premium users

– Continued use implies acceptance

– 30-day notice for significant changes

11. Contact Information

For privacy concerns and grievance redressal:

Avontra.in

Hyderabad, Telangana, India

support@avontra.in

[Business Hours: 9 AM – 6 PM IST, Monday-Friday]