{"id":3,"date":"2025-07-24T06:39:59","date_gmt":"2025-07-24T06:39:59","guid":{"rendered":"https:\/\/avontra.in\/?page_id=3"},"modified":"2025-12-29T05:55:34","modified_gmt":"2025-12-29T05:55:34","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/avontra.in\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

Privacy Policy for Propertify – Real Estate Bay App<\/strong><\/p>\n\n\n\n

Last Updated: 29-12-2025<\/p>\n\n\n\n

1. Information We Collect<\/p>\n\n\n\n

1.1. Personal Information:<\/p>\n\n\n\n

– Name, email, mobile number (mandatory)<\/p>\n\n\n\n

– Location data (city\/area preferences)<\/p>\n\n\n\n

– Profile information and search preferences<\/p>\n\n\n\n

– Payment information for premium\/ad promote users<\/p>\n\n\n\n

1.2. Property Information:<\/p>\n\n\n\n

– Listing details, photos, descriptions<\/p>\n\n\n\n

– Location data and specifications<\/p>\n\n\n\n

– Contact details of listers\/agents<\/p>\n\n\n\n

1.3. Premium Service Data:<\/p>\n\n\n\n

– Subscription history and preferences<\/p>\n\n\n\n

– Usage patterns of premium features<\/p>\n\n\n\n

– Payment transaction records<\/p>\n\n\n\n

– Analytics and performance data<\/p>\n\n\n\n

1.4. Technical Information:<\/p>\n\n\n\n

– IP address, device information<\/p>\n\n\n\n

– Usage patterns and analytics<\/p>\n\n\n\n

– Cookies and session data<\/p>\n\n\n\n

2. How We Use Information – Lead Generation Focus<\/p>\n\n\n\n

2.1. Primary Purpose – Lead Sharing:<\/p>\n\n\n\n

– Express consent obtained when users:<\/p>\n\n\n\n

  – Click “Contact Agent” or similar buttons<\/p>\n\n\n\n

  – Submit inquiry forms<\/p>\n\n\n\n

  – Express interest in properties<\/p>\n\n\n\n

– Upon consent, we share:<\/p>\n\n\n\n

  – User’s name and contact number with multiple relevant agents<\/p>\n\n\n\n

  – Property interest details with listers<\/p>\n\n\n\n

  – Contact information for direct communication<\/p>\n\n\n\n

2.2. Premium Services Usage:<\/p>\n\n\n\n

– Process payments and manage subscriptions<\/p>\n\n\n\n

– Provide enhanced analytics and reporting<\/p>\n\n\n\n

– Personalize premium feature experience<\/p>\n\n\n\n

– Offer customized support services<\/p>\n\n\n\n

2.3. Platform Operations:<\/p>\n\n\n\n

– Account creation and management<\/p>\n\n\n\n

– Personalized property recommendations<\/p>\n\n\n\n

– Platform improvements and analytics<\/p>\n\n\n\n

3. Information Sharing – Critical Disclosure<\/p>\n\n\n\n

3.1. Lead Sharing with Multiple Parties:<\/p>\n\n\n\n

When you express interest in a property:<\/p>\n\n\n\n

– Your contact details may be shared with multiple registered agents<\/p>\n\n\n\n

– You may receive communications from several parties<\/p>\n\n\n\n

– We cannot control how agents use your information<\/p>\n\n\n\n

3.2. Premium User Advantages:<\/p>\n\n\n\n

– Premium users receive priority access to new leads<\/p>\n\n\n\n

– Enhanced lead information provided to premium subscribers<\/p>\n\n\n\n

– Advanced filtering options for lead quality<\/p>\n\n\n\n

3.3. Payment Processing:<\/p>\n\n\n\n

– Payment information shared with secure payment gateways<\/p>\n\n\n\n

– PCI-DSS compliant payment processors<\/p>\n\n\n\n

– GST-compliant invoicing and records<\/p>\n\n\n\n

3.4. No Control Over Shared Information:<\/p>\n\n\n\n

– Once contact details are shared, we have no control over:<\/p>\n\n\n\n

  – How agents store your data<\/p>\n\n\n\n

  – Frequency of communications<\/p>\n\n\n\n

  – Future marketing activities<\/p>\n\n\n\n

  – Data security practices of individual agents<\/p>\n\n\n\n

3.5. Service Providers:<\/p>\n\n\n\n

– Cloud services (AWS\/Indian providers)<\/p>\n\n\n\n

– SMS\/communication gateways<\/p>\n\n\n\n

– Payment processors (Phoney, Razorpay, PayU, etc.)<\/p>\n\n\n\n

– Analytics and monitoring tools<\/p>\n\n\n\n

4. User Consent & Controls<\/p>\n\n\n\n

4.1. Express Consents Obtained For:<\/p>\n\n\n\n

– Sharing contact details with agents<\/p>\n\n\n\n

– Receiving calls\/SMS\/emails from multiple agents<\/p>\n\n\n\n

– Property recommendations and alerts<\/p>\n\n\n\n

– Payment processing for premium services<\/p>\n\n\n\n

4.2. User Controls:<\/p>\n\n\n\n

– Adjust communication preferences in settings<\/p>\n\n\n\n

– Opt-out of marketing communications<\/p>\n\n\n\n

– Delete account and personal data<\/p>\n\n\n\n

– Download subscription invoices<\/p>\n\n\n\n

5. Data Security Measures<\/p>\n\n\n\n

5.1. On-Platform Security:<\/p>\n\n\n\n

– Encryption of data in transit (SSL\/TLS)<\/p>\n\n\n\n

– Secure payment processing (PCI DSS compliant)<\/p>\n\n\n\n

– Regular security assessments and audits<\/p>\n\n\n\n

– Access controls and authentication<\/p>\n\n\n\n

5.2. Premium Data Protection:<\/p>\n\n\n\n

– Enhanced security for payment information<\/p>\n\n\n\n

– Secure storage of financial records<\/p>\n\n\n\n

– Regular backup of premium user data<\/p>\n\n\n\n

5.3. Important Limitation:<\/p>\n\n\n\n

– No security guarantee for data once shared with external agents<\/p>\n\n\n\n

– Users must exercise caution when sharing information directly<\/p>\n\n\n\n

6. Payment Information Handling<\/p>\n\n\n\n

6.1. Secure Processing:<\/p>\n\n\n\n

– Payment details encrypted during transmission<\/p>\n\n\n\n

– PCI-DSS compliant payment partners<\/p>\n\n\n\n

– GST-compliant record keeping<\/p>\n\n\n\n

– Regular security audits<\/p>\n\n\n\n

6.2. Data Retention:<\/p>\n\n\n\n

– Payment records maintained for 7 years as per Indian tax laws<\/p>\n\n\n\n

– GST invoices available for download<\/p>\n\n\n\n

– Subscription history preserved for account management<\/p>\n\n\n\n

7. Grievance Redressal (IT Act Compliance)<\/p>\n\n\n\n

7.1. Grievance Officer:<\/p>\n\n\n\n

Ajay<\/p>\n\n\n\n

support@avontra.in<\/p>\n\n\n\n

Hyderabad, Telangana, India<\/p>\n\n\n\n

7.2. Premium User Support:<\/p>\n\n\n\n

– Dedicated support channel for premium users<\/p>\n\n\n\n

– Priority resolution for paid subscribers<\/p>\n\n\n\n

– 24-hour response time for critical issues<\/p>\n\n\n\n

7.3. Complaint Process:<\/p>\n\n\n\n

– Written complaints via email\/registered post<\/p>\n\n\n\n

– Resolution within 30 days as per IT Act<\/p>\n\n\n\n

– Escalation to appropriate authorities if unresolved<\/p>\n\n\n\n

8. Data Retention<\/p>\n\n\n\n

8.1. Retention Period:<\/p>\n\n\n\n

– Active accounts: Data retained indefinitely<\/p>\n\n\n\n

– Inactive accounts: Reviewed periodically for deletion<\/p>\n\n\n\n

– Premium user data: Retained for service continuity<\/p>\n\n\n\n

– Legal requirements: 180 days as per Indian laws + 7 years for financial records<\/p>\n\n\n\n

9. User Responsibilities<\/p>\n\n\n\n

9.1. Post-Sharing Precautions:<\/p>\n\n\n\n

Users are advised to:<\/p>\n\n\n\n

– Verify agent credentials independently<\/p>\n\n\n\n

– Use discretion when sharing additional documents<\/p>\n\n\n\n

– Report suspicious activities immediately<\/p>\n\n\n\n

– Conduct due diligence before transactions<\/p>\n\n\n\n

9.2. Premium Account Security:<\/p>\n\n\n\n

– Secure your login credentials<\/p>\n\n\n\n

– Monitor subscription payments<\/p>\n\n\n\n

– Report unauthorised transactions immediately<\/p>\n\n\n\n

10. Changes to Policy<\/p>\n\n\n\n

10.1. Notification:<\/p>\n\n\n\n

– In-app notifications for material changes<\/p>\n\n\n\n

– Email notification for premium users<\/p>\n\n\n\n

– Continued use implies acceptance<\/p>\n\n\n\n

– 30-day notice for significant changes<\/p>\n\n\n\n

11. Contact Information<\/p>\n\n\n\n

For privacy concerns and grievance redressal:<\/p>\n\n\n\n

Avontra.in<\/p>\n\n\n\n

Hyderabad, Telangana, India<\/p>\n\n\n\n

support@avontra.in<\/p>\n\n\n\n

[Business Hours: 9 AM – 6 PM IST, Monday-Friday]<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Privacy Policy for Propertify – Real Estate Bay App Last Updated: 29-12-2025 1. Information We Collect 1.1. Personal Information: – Name, email, mobile number (mandatory) – Location data (city\/area preferences) – Profile information and search preferences – Payment information for premium\/ad promote users 1.2. Property Information: – Listing details, photos, descriptions – Location data and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":3,"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":166,"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/pages\/3\/revisions\/166"}],"wp:attachment":[{"href":"https:\/\/avontra.in\/index.php\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}